About the desk
The Ombuds Desk is available to all Utrecht residents. If you aren’t satisfied with how the municipality handles your complaint. Or you don’t know how to handle the complaint in the first place? Let us know, and we will help you get started. We will listen to you and advise you on how to proceed. In short: we are there for you!
Independent
The Utrecht Ombuds Desk is impartial. You can contact us free of charge. If you have a complaint about the municipality, we will listen to you and give you advice. We are there for residents of Utrecht and entrepreneurs.
Introducing the Ombudsman
The Utrechts Ombudsdesk wants to contribute to a better contact between residents and the municipality.
Happily, many things work out well in the city of Utrecht. But the municipality is a large organisation and sometimes people don’t feel heard. Or citizens don’t know where to go, when they have a problem. Ombudsman Alma van Bommel: ‘That’s when we step in. We listen to them, give advice and mediate. If needed the ombudsteam can also investigate. Van Bommel: ‘In order to do a good job it’s necessary for us to know our fellow citizens and to understand the problems they are facing.’
The ombudsteam is situated in the middle of Utrecht. The team visits neighborhoods frequently.
Happy to think along with you
Are you living in Utrecht and are you worried? Do you feel mad about something, concerning your neighbourhood, the local authority or youth care?
Please contact us and share your concerns. We will listen to you. Together we will see what options you will have to fix your problem.
The team of the Utrecht Ombudsloket, finds it also important that attention is being paid to children’s rights in the policy of the city.
