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Frequently Asked Questions

We have listed the most frequently asked questions for you. You always have the option to contact us.

Who can contact the Ombuds Desk?

We are there for all residents of Utrecht. Entrepreneurs in the city can also contact us. For youth there is the Children’s Ombuds Desk.

What can the Utrecht Ombuds Desk do for me?

If you don’t know where to go with your complaint about the municipality. Or if you feel the city has not dealt with your complaint properly. You can let us know. We will listen to you and give advice on how you can handle the problem best. In case we are not able to help you properly, we will always explain why.

Can I contact the Ombuds Desk free of charge?

Yes, the Ombuds Desk will handle your question free of charge. 

When not to contact the Ombuds Desk ?

The Utrecht Ombuds Desk does not comment on political decisions.  The city council makes decisions and is elected once every four years by the residents of Utrecht. Has a political decision been implemented and you have noticed that it has a negative impact on you? You can contact the municipality. Do you feel that the municipality is not listening to you? You can contact us.