{"id":225,"date":"2023-04-20T06:37:16","date_gmt":"2023-04-20T06:37:16","guid":{"rendered":"https:\/\/utrechtsombudsloket.nl\/veelgestelde-vragen\/"},"modified":"2023-08-28T14:47:33","modified_gmt":"2023-08-28T14:47:33","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/utrechtsombudsloket.nl\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently asked questions"},"content":{"rendered":"<section class=\"faqs-section faqs faqs-multiple\">\n\t<div class=\"container\">\n\t\t<div class=\"row row--center\">\n\t\t\t<div class=\"col-lg-8\">\n\t\t\t\t\t\t\t\t\t<h1 class=\"faqs__title \">Frequently Asked Questions<\/h1>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"faqs__content\"><p style=\"text-align: center;\"><span style=\"font-weight: 400;\">We have listed the most frequently asked questions for you. You always have the option to contact us.<\/span><\/p>\n<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"faqs__list\">\n\t\t\t<div class=\"faq\">\n\t\t\t\t\t\t\t<h3 class=\"faq__heading\" tabindex=\"0\" aria-label=\"Klik hier om de faq voor  Who can contact the Ombuds Desk?  te openen\">\n\t\t\t\t\t<span>Who can contact the Ombuds Desk?<\/span>\n\t\t\t\t<\/h3>\n\t\t\t\n\t\t\t<div class=\"faq__parent\">\n\t\t\t\t<div class=\"faq__inner-content\">\n\t\t\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">We are there for all residents of Utrecht. Entrepreneurs in the city can also contact us. For youth there is the Children&#8217;s Ombuds Desk.<\/span><\/p>\n\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t<div class=\"faq\">\n\t\t\t\t\t\t\t<h3 class=\"faq__heading\" tabindex=\"0\" aria-label=\"Klik hier om de faq voor  What can the Utrecht Ombuds Desk do for me?  te openen\">\n\t\t\t\t\t<span>What can the Utrecht Ombuds Desk do for me?<\/span>\n\t\t\t\t<\/h3>\n\t\t\t\n\t\t\t<div class=\"faq__parent\">\n\t\t\t\t<div class=\"faq__inner-content\">\n\t\t\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">If you don&#8217;t know where to go with your complaint about the municipality. Or if you feel the city has not dealt with your complaint properly. You can let us know. We will listen to you and give advice on how you can handle the problem best. In case we are not able to help you properly, we will always explain why.<\/span><\/p>\n\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t<div class=\"faq\">\n\t\t\t\t\t\t\t<h3 class=\"faq__heading\" tabindex=\"0\" aria-label=\"Klik hier om de faq voor  Can I contact the Ombuds Desk free of charge?  te openen\">\n\t\t\t\t\t<span>Can I contact the Ombuds Desk free of charge?<\/span>\n\t\t\t\t<\/h3>\n\t\t\t\n\t\t\t<div class=\"faq__parent\">\n\t\t\t\t<div class=\"faq__inner-content\">\n\t\t\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Yes, the Ombuds Desk will handle your question free of charge.\u00a0<\/span><\/p>\n\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t<div class=\"faq\">\n\t\t\t\t\t\t\t<h3 class=\"faq__heading\" tabindex=\"0\" aria-label=\"Klik hier om de faq voor  When not to contact the Ombuds Desk ?  te openen\">\n\t\t\t\t\t<span>When not to contact the Ombuds Desk ?<\/span>\n\t\t\t\t<\/h3>\n\t\t\t\n\t\t\t<div class=\"faq__parent\">\n\t\t\t\t<div class=\"faq__inner-content\">\n\t\t\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">The Utrecht Ombuds Desk does not comment on political decisions. <\/span><span style=\"font-weight: 400;\">\u00a0The city council makes decisions and is elected once every four years by the residents of Utrecht. Has a political decision been implemented and you have noticed that it has a negative impact on you? You can contact the municipality. Do you feel that the municipality is not listening to you? You can contact us.<\/span><\/p>\n\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-225","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Frequently asked questions - Utrechts ombudsloket<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/utrechtsombudsloket.nl\/en\/frequently-asked-questions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Frequently asked questions - 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